Terms of Service
Last Updated: June 2026
1. Acceptance of Terms
By accessing and placing orders through the Lokum Boutique storefront, you agree to comply with and be bound by the following terms, conditions, and policies. Please review them carefully before completing any transaction.
2. Product Descriptions & Availability
We strive to represent our gourmet sweets and luxury boxes as accurately as possible. However, because our delights are handmade in small batches using natural ingredients, slight variances in color, nut density, and size may occur. All orders are subject to stock availability.
3. Deliveries & Shipping Fees
Express shipments are dispatched from Baku. The customer is responsible for providing complete and accurate shipping addresses. Any import tariffs, customs clearances, or local taxes levied at destination ports are the sole responsibility of the buyer.
4. Perishable Goods Refund Policy
Because our Lokum delights are perishable foodstuffs, we do not accept returns or exchanges for food items due to hygiene regulations. If your package arrives damaged during transit, please contact our customer concierge within 48 hours of delivery receipt with photographic evidence to request replacements or refund credits.
5. Governing Law
These Terms of Service and any transactional agreements are governed by the laws of the Republic of Azerbaijan, with exclusive jurisdiction in the courts of Baku.