Privacy Policy

At Lokum Boutique, we treat the confidentiality of our clients with the utmost discretion and care. When you create an account, place an order, or subscribe to our seasonal updates, we collect essential information required to fulfill our boutique services:

• Contact Details: Full name, email address, and mobile phone number;
• Delivery Details: Shipping address, apartment or suite number, postal code, and specific courier instructions;
• Order History: Confectionery selections, personalized gift cards, and boutique order preferences;
• Payment Verification: Securely encrypted transaction tokens. Raw credit card numbers and sensitive CVV codes are never stored on our servers.

The collected information is used exclusively for providing and optimizing your luxury shopping experience:

• Carefully assembling, packing, and dispatching your gourmet orders;
• Sending automated SMS and email notifications regarding order confirmation and tracking status;
• Providing personalized customer concierge support and resolving delivery inquiries;
• Sharing updates regarding seasonal collections and boutique events (only if you have opted in).

We never sell, rent, trade, or distribute your personal details to any outside third parties or marketing brokers.

We adhere to industry-standard security protocols, including end-to-end SSL/TLS encryption, to safeguard personal information against unauthorized access, disclosure, or loss. Payment processing is facilitated strictly through PCI-DSS accredited financial institutions.

To optimize application performance, certain non-sensitive user preferences are cached locally within your browser's localStorage.

Our storefront utilizes cookies and local caching to enhance your browsing experience. Specifically, these technologies allow us to:

• Persist items added to your shopping bag across browser sessions;
• Remember your language selection (Azerbaijani or English);
• Maintain secure authentication sessions.

You can disable cookies in your browser settings at any time; however, some checkout and account capabilities may be impaired as a result.

You retain full ownership and control over your personal data. In accordance with applicable consumer protection regulations, you are entitled to:

• Request a full transcript of the personal data we hold about you;
• Request immediate correction of outdated or inaccurate records;
• Request permanent deletion of your account and related customer history;
• Opt out of marketing communications at any time.